Join the Team
We're building something
worth showing up for.
Ombracol is growing a world-class bilingual BDC team in Pereira, Colombia. If you speak great English, thrive on conversations, and want to build a career — not just work a shift — we want to meet you.
Why Ombracol
A job that builds your
English career.
Most call center jobs feel like a dead end. We built Ombracol differently — specialized, professional, and built around people who want to grow. Our agents represent US automotive dealerships, which means high standards, real accountability, and real rewards.
Professional growth
Clear advancement path from agent to senior agent to team lead. We promote from within and invest in your development.
Competitive compensation
Above-market base salary plus performance bonuses tied to conversion metrics. Your results translate directly into your earnings.
AI-powered tools
Work with industry-leading AI tools that give you real-time context on every call. You'll always sound prepared — because you are.
Small team, real impact
You're not a headset in a warehouse. You're part of a dedicated pod where your performance is seen, valued, and rewarded.
Open Positions
Current openings
in Pereira, Colombia.
All roles are based in our Pereira operations center. US business hours apply — Monday to Friday, aligned to Eastern and Central time zones.
Bilingual BDC Agent (English/Spanish)
Hiring NowHandle inbound and outbound calls for US automotive dealerships. Qualify leads, set appointments, and manage follow-ups with professionalism and precision.
What we're looking for
- Native or near-native English fluency (C1/C2)
- Strong Spanish communication skills
- Excellent phone presence and active listening
- Experience in customer service or sales preferred
- Reliable internet connection and quiet work environment
Senior BDC Agent — Team Lead
Hiring NowSupport and coach a pod of agents on daily performance, script adherence, and conversion targets. Be the bridge between operations and our US dealership clients.
What we're looking for
- 2+ years in BDC, call center, or automotive sales
- Native or near-native English fluency (C1/C2)
- Strong coaching and feedback skills
- Comfortable with CRM systems and performance reporting
- Leadership experience preferred
QA Analyst — Call Review
Coming SoonReview and score recorded calls against client scripts and quality standards. Deliver weekly feedback reports and help build a culture of continuous improvement.
What we're looking for
- Strong English comprehension (listening and written)
- Attention to detail and analytical mindset
- Experience with call center QA or CRM tools a plus
- Ability to write clear, constructive feedback
How to Apply
Our hiring process is straightforward.
Send us your application
Hit Apply Now on the role you want and fill in the contact form. Tell us about your English experience and why you want to work in automotive BDC.
English fluency screening
A short recorded call or live conversation to assess your phone presence, listening, and spoken English. Takes 10-15 minutes.
Roleplay interview
A simulated BDC call with one of our team leads. No trick questions — we want to see how you handle a real scenario.
Offer & onboarding
If it's a match, we move fast. Offer letter, 2-week paid training, and you're live on client calls within 3 weeks of your start date.
Don't see the right role?
Great bilingual talent is
always welcome here.
If you speak exceptional English, have a background in customer service or sales, and want to work in a professional environment — send us your details. We'll keep you in mind as we grow.
Send a General Application