Privacy Policy

1. Overview

Ombracol Communications LLC (“Ombracol,” “we,” “us,” or “our”) provides outsourced business development center (BDC) services — including phone, text, and appointment scheduling support — to automotive dealerships in the United States. This Privacy Policy explains how we collect, use, and protect information in the course of providing those services, and how we handle information belonging to the customers of the dealerships we work with.

2. Information We Collect

We collect and process two categories of information:

• Dealership client information. Business contact details for the dealerships and dealer groups we work with, including staff names, email addresses, phone numbers, and CRM/DMS system details necessary to deliver our services.
• Dealership customer information. On behalf of our dealership clients, we process contact and vehicle service information belonging to the dealership’s own customers — such as name, phone number, vehicle details, and service or repair history — solely to provide the calling, texting, and appointment-scheduling services the dealership has engaged us to perform. This information originates from the dealership’s own records and is provided to us by the dealership, not collected directly from the public.

3. How We Use Information

We use the information described above to place and receive calls and text messages on behalf of our dealership clients, schedule and confirm service appointments, follow up on service and sales inquiries, and operate and improve our platform. We do not use dealership customer information for any purpose beyond delivering the services the dealership has engaged us to perform.

4. SMS & Text Messaging

When you receive a text message from a dealership through Ombracol’s platform, the following applies:

• No sharing of mobile numbers. We do not sell, rent, lease, or share your mobile phone number or SMS opt-in status with third parties or affiliates for their own marketing or promotional purposes. Your number is used solely to send you the messages you have consented to receive from the dealership.
• Message frequency. Message frequency varies depending on your interactions with the dealership — for example, appointment reminders, service follow-ups, or requested callbacks. You should not expect to receive more than a handful of messages per month under typical use.
• Message and data rates may apply. Standard message and data rates from your wireless carrier may apply to any messages sent or received.
• Opt-out. Reply STOP at any time to stop receiving text messages. Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.

5. How We Share Information

We share information only as necessary to deliver our services: with the dealership on whose behalf we are operating, with service providers who support our platform (such as cloud hosting and telephony providers) under confidentiality obligations, or when required by law, subpoena, or court order. We do not sell personal information.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we handle from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices

If you are a dealership customer and no longer wish to receive text messages, reply STOP to any message you receive, or contact the dealership directly. If you have questions about how your information is handled, you may also contact us using the details below.

8. Children’s Privacy

Our services are intended for businesses and their adult customers. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

10. Contact Us

Questions about this Privacy Policy can be directed to privacy@ombracol.com.